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Open the pisangnet Privacy Policy

Your account links live tables, slots, sportsbook access and payment checks through Touch 'n Go, GrabPay, Boost dan FPX, so this Privacy Policy explains what data we collect…

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pisangnet Open the pisangnet Privacy Policy
CONTACT ROUTES

Check out privacy contact paths

Privacy requests work better when we can match your message to the right account without asking for extra details. Use the channel that fits your request and include your registered email, username if available, and a short description of what you want us to check. Do not send full payment credentials, card images or personal documents unless our privacy team specifically asks through a secure account channel.

Team online

Live chat privacy help

Use live chat when you need quick help locating privacy settings, cookie choices or account data request steps. Our team may confirm basic account details before moving sensitive matters to a safer channel.

Email privacy requests

Email is suitable for access, correction, deletion or retention questions that need a written trail. Include your registered email and request type so we can route it without asking for repeated details.

Account centre privacy

Your account centre is where you can update basic profile details, check login activity and review contact preferences. If a change affects verification records, we may ask for extra confirmation first.

DATA CARE

Browse how we handle your data

We treat privacy as part of account operation, not a separate promise on a page.

Data collection

We collect account details, login records, device signals, payment status and support messages when they are needed to run your account, check access, protect balances or answer your privacy request accurately.

Payment privacy

For Touch 'n Go, GrabPay, Boost dan FPX, we handle transaction references, status updates and timing records rather than full wallet credentials. These details help us match deposits, withdrawals and account checks.

Cookie choices

Cookies help keep you signed in, remember language choices and detect unusual access patterns. You can adjust browser settings, though some account security and session features may not work as intended.

Account security

Login alerts, password checks and session records help us detect account misuse. When a privacy request involves sensitive data, we may verify identity before sharing, changing or removing account records.

Retention periods

We keep data only as long as needed for account service, dispute handling, fraud checks, payment records and legal duties. When a record is no longer needed, we delete or anonymise it where practical.

Change requests

You can ask us to correct profile details, review stored records or explain how a data point is used. Some payment and verification records may need to remain for legal or security reasons.

Discover answers on your privacy rights

These questions explain how your privacy rights work in practice when you have an account with us. The answers focus on account data, cookies, payment references, access checks and support records. If your request needs identity confirmation, we will ask for only the details needed to protect the account before we respond.

We collect details needed to run your account, such as registration data, login history, device signals, wallet transaction status and support messages. We also keep records required for security checks, payment matching and legal duties.

We process payment references, transaction status, time stamps and account matching data. We do not need your full wallet credentials. These records help us confirm deposits, process withdrawals and respond to payment-related privacy questions.

Yes. Contact us through live chat or email with your registered email and request type. We may verify your identity before sharing account records, especially where payment, login or verification data is involved.

You can update certain profile details in the account centre or ask support to help with correction requests. If a change affects verification or payment records, we may need extra checks before making the change.

We keep account data for as long as it is needed for service, security, payment records, dispute handling and legal requirements. When data is no longer required, we delete it or remove identifying details where possible.

Data may be shared with payment processors, verification partners, technical service providers and support tools when needed to operate your account. We limit sharing to the purpose involved and require partners to handle data carefully.

Access and eligibility depend on local law and are available where local law permits. If a legal rule affects your account, privacy request or record keeping period, we will handle your data according to that requirement.

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